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RETURNS & EXCHANGES
 
We want you to be fully satisfied with the items you have purchased from us. Simply try on your purchases in the comfort of your own home and should you be dissatisfied with an item, return it within 30 days. The simplest way to do so is to return your items to any PEDRO retail store and be refunded by way of PEDROSHOES.COM store credit into your account.
Kindly note that items via PEDROSHOES.COM can only be exchanged if the items received by you have defects, or you have received a wrong shipment.

RETURNS
Returns Policy

  • Regular-priced item(s) purchased online and delivered within Singapore can be returned free of charge* by submitting a Return Request via the online store, within 30 days of the invoice date.
  • Please ensure that the item(s) is in brand new original condition, original packaging and with the original tags and invoice attached. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
  • All returns via the online store will be refunded by way of PEDROSHOES.COM store credit into your account.
STEP BY STEP GUIDE FOR RETURN VIA ONLINE STORE#

Step 1
  • Sign in to your account, click on My Orders under My Account and view your order history. Click on the View Order button that corresponds to your order number.
Step 2
  • Click on the Return button and on the next page, input your email address, and select the item(s), quantity and reason for your return. Kindly add additional comments in the text box for further comments. Click on Submit to raise a Return Request.
  • Once we have received your Return Request, you will receive a Return Request Received email.
  • Our customer service representative will contact you within 2 business days of your return request and request for additional information or photographs to assess your Return Request.
Step 3
  • Once we have reviewed your Return Request, you will receive a Return Request Review email to inform you on the eligibility of return for the item(s).
  • Item(s) eligible for return will be indicated with Authorised under its Return Status and item(s) not eligible for return will be indicated with Denied under its return status. You may refer to the return status for each of the item(s) in the Return Summary.
  • Please note that we do not accept ineligible item(s) to be returned. Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you.
  • Please fill in the fields in the Return Request Review email with your preferred date and time for the pickup and reply to the email.
  • Thereafter, we will then confirm and schedule the pickup date and time with you.
  • PLEASE DO NOT RETURN ANY ITEM(S) BEFORE RECEIVING THE RETURN REVIEW EMAIL.
Step 4
  • Pack the item(s) in its original packaging and hand it to the designated courier company on the agreed date and time for the pickup.
  • Once we have received your item(s), we will make a final inspection to ensure that it is in its original condition, followed by issuing the store credit to your account.
  • Please note that only the value of the Authorised item(s) will be refunded.
  • All shipping and handling charges are non-refundable.
  • It can take around 2-5 business days for the store credit to be issued.
  • The store credit can only be used at PEDROSHOES.COM and NOT in any of the PEDRO retail stores or departmental stores.
  • The store credit may be used to offset the value of new purchases made online at PEDROSHOES.COM*.
  • To check on your return status, sign in to your account and click on Dashboard under My Account, then select My Returns.
  • Your return status is reflected next to your Return Request number.
 
Return Status
 
Pending Your Return Request has been received
Authorised Your Return Request has been authorised
Partially Authorised Your Return Request has been partially authorised
Return Received We have received the returned item(s)
Processed and Closed Your Return Request has been resolved
Closed Your Return Request has been denied
 
*Normal shipping charges will apply for the subsequent orders purchased using store credit.

#Subject to the prevailing terms and conditions below and at all times at the full discretion of PEDROSHOES.COM. All decisions by PEDROSHOES.COM are final. For returns due to a duplicate order, please submit your Return Request online within 30 days from the invoice date or contact us at customers@pedroshoes.com for further assistance.
 
EXCHANGES
 
Exchanges Policy  
  • You may only exchange item(s) via the Online Store if the item(s) received by you has defects or is a wrong shipment, by submitting a Return Request online within 30 days from the invoice date. We will ship the replacement item(s) to you, however this is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, providing store credit or any other methods at the discretion of PEDROSHOES.COM.
  • You may exchange regular-priced item(s) purchased online and delivered within Singapore at any PEDRO retail store in Singapore, within 30 days from the invoice date.
  • Please ensure that the item(s) is in brand new original condition, original packaging and with the original tags and invoice attached.
  • Exchanges that do not meet our policy will not be accepted and will be returned to you at your cost.
STEP BY STEP GUIDE FOR EXCHANGE VIA ONLINE STORE (DEFECTS OR WRONG SHIPMENT)  

Step 1
  • Sign in to your account, click on My Orders under My Account and view your order history. Click on the View Order button that corresponds to your order number.
Step 2
  • Click on the Return button and on the next page, input your email address, and select the item(s), quantity and reason for your return. Kindly add additional comments in the text box for further comments. Click on Submit to raise a Return Request.
  • Once we have received your Return Request, you will receive a Return Received email.
  • Our customer service representative will contact you within 2 business days of your Return Request and request for additional information or photographs to assess your Return Request.
Step 3
  • Once we have reviewed your Return Request, you will receive a Return Request Review email to inform you on the eligibility of return for the item(s).
  • Item(s) eligible for return will be indicated with Authorised under its Return Status and item(s) not eligible for return will be indicated with Denied under its return status. You may refer to the return status for each of the item(s) in the Return Summary.
  • Please note that we do not accept ineligible item(s) to be returned. Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you.
  • Please fill in the fields in the Return Request Review email with your preferred date and time for the pickup and reply to the email.
  • Thereafter, we will then confirm and schedule the pickup date and time with you.
  • PLEASE DO NOT RETURN ANY ITEM(S) BEFORE RECEIVING THE RETURN REVIEW EMAIL.
Step 4
  • Pack the item(s) in its original packaging and hand it to the designated courier company at the agreed date and time for the pickup.
  • Once we have received your item(s), we will make a final inspection to ensure that it is in its original condition, we will ship the replacement item(s) to you and bear the cost of shipping the replacement item(s) to you.
  • To check on your return status, sign in to your account and click on Dashboard under My Account, then select My Returns. Your return status is reflected next to your Return Request number.
  • Please note that this is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, providing store credit or any other methods at the discretion of PEDROSHOES.COM.
STEP BY STEP GUIDE FOR EXCHANGE VIA RETAIL STORE  

Step 1
  • Bring along your original invoice together with the item(s) in its original condition and packaging to the retail store. The retail associates will evaluate the condition of your returned item(s).
Step 2
  • For eligible exchanges, you are entitled to an exchange of any item(s) in the retail store immediately. No other forms of refund (such as cash vouchers or store credit) will be given. If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash. There will be no refund if the value of the exchange item(s) is lower than the original item(s).
All returns and exchanges via the Online Store are to be shipped to the address below:

ATTENTION: CUSTOMER SERVICE – PEDRO ECOMMERCE (RETURNS DEPT)
PEDRO GROUP PTE LTD
6 Tai Seng Link
CHARLES & KEITH Group Headquarters, Level 8
Singapore 534101

TERMS AND CONDITIONS  

  • All original shipping and/or handling charges are non-refundable.
  • All returned item(s) must be in its brand new original condition, original packaging and with the original tags and tickets attached.
  • Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges.
  • PEDRO reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges. You shall bear the shipping and handling charges of returning any rejected return or exchange request item(s) to you. PEDRO's decisions on returns and exchanges are final.
  • Should there be any dispute in amount of store credit for any return or exchange, Store credit refund will be based on merchandise value on Sales Order.
  • Our returns and exchanges policies do not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear.
  • It also does not cover products used in a manner or for a purpose not reasonably contemplated by PEDROSHOES.COM, or previously modified in a manner not authorised by PEDROSHOES.COM.
  • PEDRO makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
  • Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore.
TERMS & CONDITIONS FOR STORE CREDIT  

  • Store credit is applicable only for online purchases at PEDROSHOES.COM.
  • Store credit is not applicable for use in any of the PEDRO retail stores or departmental stores.
  • Store credit cannot be redeemed for cash and are non-refundable and non-exchangeable. They cannot be used for purchase of any gift vouchers.
  • Store credit will be directly credited into your PEDROSHOES.COM online account and can be used immediately upon receipt.
  • Store credit is tagged to your PEDROSHOES.COM online account and is non-transferable.
  • Shipping charges, duties, and taxes are applicable on any merchandise redeemed with PEDROSHOES.COM store credit. Any unused value can be used in your future purchases. Multiple payment modes cannot be utilised within an order when sufficient store credit balance is available.
  • Purchase amounts that exceed the value of the store credit will require payment via credit card or PayPal for the balance due.
  • Store credit is valid for 3 months from the date of issue.