Customer Care

Community Protection Measures


 

As we continue to face the impacts of COVID-19 together, our thoughts go out to those affected by the pandemic. We promise to be here.

Across the PEDRO team, we have been working hard to serve our global community. To prioritize your health & safety, we have introduced Community Protection Measures.

As we stay connected and stand together, our team will continue to closely monitor the ever-changing situation and keep you updated on relevant developments that may affect your experience with us. If you have further questions, we’ll be here to assist you.

In view of the challenges arising from the coronavirus disease (COVID-19), the safety of customers and staff are our utmost priority. Thus, preventive measures are put in place in our stores, to provide a safe shopping experience.

Safe Distancing Measures
Measures taken includes limiting large number of people gathering in close proximity over a prolonged period of time such as crowd management, seating management, cashier queue management.

Disinfectant tools
Anti-Septic sprays are provided to clean areas such as sofa, glass showcase, glass windows and counter tops to ensure strict hygiene.

All products will be sanitised after try-on.

All purchases will be sanitised before handing over to our customers.

Staff Travel Declaration
In support contact tracing measures, any staff who has been or will be travelling will need to fill up a declaration form.

Store / Zone Pairing
Store pairing system is implemented to de-densify by reducing the number of staff relief between stores to store. Those store who is not under same pairing is strictly not to contact or relief to other Zone.

Reporting and Handling for Suspected and Confirmed Cases
Should store employees be diagnosed as a suspected or confirmed case, proper measures are in place including, but not limited to, immediate quarantine for suspected/confirmed cases, hospitalization, store disinfection and/or closure of stores.

Communication
In line with the Covid-19, marketing materials are sent to stores to communicate to internal and external customers about Distancing & Daily Disinfection measures that has been implemented in stores.

Disposable Face Masks
Stores are supplied with face masks for their daily usage. All staff are highly encourage to wear face masks even on the selling floor. Mask should be replaced daily. If necessary, staff are encouraged to replace the mask especially if the mask is soiled/dirty.

Non-Contact Thermometer / Temperature Tracking Form
Daily temperate checks are conducted in-store for our staff and our customers. Staff’s temperatures are monitored closely to ensure medical treatments are provided where needed.

House keeping Checklist
Stores are required to complete housekeeping for their daily routine. All staff are highly encourage to use the Disposable Glove & Disinfectant Tools.

Disposable Gloves
Gloves must be worn only whenever cleaning needs to be done, even during operating hours - Take off gloves when serving customers. For personal use only, no sharing of gloves.

Hand Sanitizers
Hand Sanitizer are also provided for store staff, to ensure regular disinfection in their interaction with customers. Bottles at the cashier counter are for both staff and customer usage.

*Safety measures may vary across stores in different countries.

We urge everyone to remain calm and vigilant. Everyone can continue to play their part by being socially responsible, practising good personal hygiene habits and complying with safe distancing measures.

In view of global flight reduction, you may experience delay in the delivery of your orders. We are doing our best with our courier partner to deliver the best experience. You can follow the status of your order with the tracking number shared in the confirmation email.

We apologise for any inconvenience caused and appreciate your patience.

 

Need Help?

Contact our customer service team for assistance.

      Phone

+65 6488 3688 (temporary unavailable)

      Email

customers@pedroshoes.com

Customer Service operating hours :
Monday - Friday 0900 to 1800 (GMT +8).
Closed on Saturday Sunday and Public Holidays.