RETURNS & REFUNDS

We want you to have a comfortable shopping experience at PEDRO. Feel free to try the items at home, and if you're not satisfied with the product, simply return it within 03 days from the date you received your order.

1. Please ensure that the items are full-price, remain in their original condition, with packaging, product tags, and any accompanying accessories (if applicable) intact and complete.

2. For discounted items (Clearance, end-of-season sale, deep discounts,...), returns are not applicable. If the product has a manufacturing defect, quality issue, or an error from PEDROSHOES.COM.VN, we will offer an exchange/return in accordance with our defective product policy.

3. We reserve the right to inspect all returned items to ensure they are in their original condition before processing your return request.

4. If the above conditions are not met, we reserve the right to reject the return or exchange request. The item(s) will be sent back to you at your own expense.

5. If you wish to return an order that includes a free Gift With Purchase (GWP), and the final order value after return falls below the qualifying amount for the GWP, the GWP must also be returned. If the GWP is not returned, you will be charged for it based on its retail value.

6. For hygiene reasons, we do not accept returns or refunds for belts, jewelry, or other accessories such as sunglasses unless the item is defective or the wrong item was sent.

Our return policy only applies to orders purchased online and delivered within Vietnam, within 3 days* from the date you receive your order. Items purchased in-store are not eligible for return under the online return policy.

Please ensure that the items are full-price, remain in their original condition with intact packaging, product tags, and all accompanying accessories (if any).


We recommend choosing a shipping method that provides tracking for your return package.

Exchange is not applicable for online purchases. You may place a new order to avoid missing your preferred size or color of the desired item(s), and proceed to submit a return request, we will proceed to review your case and issue a refund either through the original payment method or via a coupon, depending on the situation outlined in the "When will I receive the refund of my return?" section.

Items purchased from physical retail stores are not eligible for exchange through the online store.

Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. This process can take up to 2 working days.

For full-priced items: our standard Return & Refund policy applies as follows:

Within the first 03 days: Refunds will be issued based on the original payment method once the return request has been approved. There are two refund methods:
- Refund by ATM / Visa / MasterCard, JSC: It takes 7 to 30 working days for the refund to be processed by your payment service provide.
- COD Payment: We will refund the bank account you provide to our Customer Service team. This process takes 7 to 14 working days.

After 03 days (up to 30 days): A coupon will be issued with a value equal to the amount you paid for the item (excluding shipping fees, discount codes, and promotions).
- Validity: 45 days from the date of issue.
- Please contact our Customer Service team to redeem your refund coupon. The coupon can only be used for purchases on PEDROSHOES.COM.VN and cannot be exchanged for cash.

For promotional items, (Extra schemes / Vouchers / Promotion codes), the return and refund policy remains the same as for full-priced products.

For Discounted/Markdown items (Clearance, end-of-season sale, deep discounts), Online Return are not eligible:
- Exception: If the product has a technical defect, is damaged by the manufacturer, or has an error from PEDROSHOES.COM.VN, a return will be supported under the defective product policy.

Once we have processed your refund, you will receive a confirmation email from us.
* Please note that your refund is not including shipping fee.

* Please allow up to 14 working days (for COD payment) - 30 working days (for credit card) for your account to be credited. If you do not receive your refund after 14 days (for COD payment) - 30 working days (for credit card), please contact your payment processor directly for further information.

* Refunds will be based on the value of the merchandise as reflected on your invoice (not including shipping fee).

* The refund will be issued by PEDROSHOES.COM.VN to your original payment method.

* We seek your understanding with delays to your refund caused by special events (e.g. online sales).

To check the status of your return, log in to your account, go to My Account, and select My Purchases & Returns. The status of your return will be shown next to your return request number.

Refunds or exchanges (Returned Items): You will be responsible for the return shipping fees for any items that are rejected and sent back to you.

If your preferred refund method is not available, the refund will be issued via your original payment method.

In the event of any dispute regarding the refund amount for a return, the refunded value will be based on the product price stated on the original purchase invoice.

PEDRO will not be held responsible for any damage to the item(s) caused by customer misuse, wear and tear, or improper handling. Our return policy does not cover such damages.

Our Return Policy does not cover item(s) that have been used contrary to PEDRO’s intended purpose and instructions, or item(s) that have been self-repaired or altered by the customer.

PEDRO does not provide any warranty, express or implied, for any product, including but not limited to implied warranties of merchantability, quality, conformity to description, or fitness for a particular purpose.

All return policies are governed by the laws of Vietnam. PEDRO and the customer agree to submit to the final jurisdiction of the courts of Vietnam.

All decisions made by PEDRO regarding returns are final.