We accept payment via MasterCard, Visa, American Express, PayPal, AfterPay, ApplePay and GooglePay.

We accept Australian dollar, Canadian dollar, Euro dollar, Hong Kong SAR dollar, Malaysian Ringgit, New Taiwan dollar, New Zealand Dollar, Omani Rial, Pakistani Rupee, Philippine Pesos, Sterling Pound, United Arab Emirates Dirham, United States dollar, South Korean Won, Singapore dollar and Thai Baht.

You will be charged in the default currency of the delivery destination which you have selected to ship your order.

PEDROSHOES.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

We have security measures in place to safeguard your payment details. All credit card information are securely encrypted and stored with our payment gateway Cybersource, a subsidiary company of VISA Inc. This gives a second layer of protection for customers’ credit card information.

PEDROSHOES.COM is fully PCI (Payment Card Industry Data Security Standard) compliant with sophisticated fraud prevention tools, as well as experienced fraud prevention specialists screening our daily transactions. You also have the option to remove any stored credit cards in ‘My Saved Cards’ under ‘My Account Overview’.

Payment authorisation is confirmation of a cashless payment given during a payment transaction. It may involve the customer entering a PIN in a card transaction. All payments are authorised and captured once your order has been placed.

If your payment is declined, kindly place a new order as we cannot reinstate declined transaction. Verify that your card details, CVV and OTP are correct. If the issue continues, contact your bank or use an alternative payment method.

If your payment has been deducted but you have not received an order confirmation email within the expected time, kindly contact our Customer Care Team with the following details for assistance:

• Order Number (if available)
• Full Name
• Email address used for the order
• A screenshot of the payment transaction from your account (Please ensure all personal details are appropriately redacted)

Providing this information will help us find your order and resolve the matter swiftly.

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously).

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously).

Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.

We want you to love your PEDRO purchase. If you’re not satisfied, you may return your item(s) within 30 days of receiving your order.

Return Conditions:

1. Item(s) must be in original condition with tags, packaging and labels intact
2. A final inspection will be done before your return is accepted
3. Returns that don’t meet our policy will be sent back at your cost.
4. If your return affects a Gift With Purchase promotion, the GWP must also be returned. Otherwise, its market value will be charged

Exchange Policy:

Exchanges are not available for online purchases. Please submit a return for a refund and place a new order for the desired item

Our return policy is only applicable to any item(s) purchased online and within 30 days of receiving your order.

Please note that we do not support walk-in returns. All returns must be shipped to:

Return Address:
PEDROSHOES.COM (RHSG022)
18 Distribution Blvd
Edison, New Jersey, 08817

We recommend using a trackable shipping method and PEDROSHOES.COM is not responsible for lost return parcels.

If you received a wrong or defective item or checked out as a guest, please contact us at customers@pedroshoes.com with the Subject: Return Request - ( Your Order Number )

Returns Procedure
Please ensure that the item(s) meet our returns condition before submitting a return request.
1. Create Return Request Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason. View our Returns Conditions below.	2. Pack Parcel Once the return request is submitted, fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.	3. Send Your Items PEDROSHOES.COM (RHSG022) 18 Distribution Blvd Edison, New Jersey, 08817 +1 8554377467 Please note that shipping fee will be borne by you.	You will be notified via email once your return(s) has been processed.

Refunds are processed within 7–14 working days after we receive your return at our Singapore headquarters. All items will undergo a quality check to ensure they meet our refund policy. Once approved, the amount will be refunded back to your original mode of payment.

Please note that the exact refund period varies and depends on your bank’s processing period.

Head on over to the sign in page and fill in your particulars under Create An Account.

1. Head to the sign in page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
2. To change your password, sign into your account, head to My Account and then to My Profile page.

If you haven’t received the password reset email, please check your spam or junk folder as the email may have been filtered. Ensure that the email address entered is correct and registered with us.

If you still haven't received the email after trying the above, please contact our Customer Service Team for further assistance.

You can update your contact number, address, and name directly through your account.

If you need to update your email address, please reach out to our Customer Service team at customers@pedroshoes.com and we’ll be happy to assist you.

You are welcome to shop as a guest. Please note that your order history and details will not be stored.

We highly recommend creating an account to enjoy benefits such as saving your payment and shipping details for faster checkout, view all past purchases and easily manage returns.

All orders are currently shipped out from Singapore.

Orders placed and confirmed by 0900 hours (GMT+8) will be processed on the same day, while orders placed and confirmed after 0900 (GMT+8) on Friday, Saturday or Sunday will be processed on the next working day.

Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and Public Holidays in Singapore.

*Please note that delivery may take longer during sale events.

Deliveries are made from Monday to Friday, excluding weekends and Public holidays.

Delivery dates are estimated and may be affected by custom checks, payment verification or stock availability.

If your order is delayed:

You may wish to track your order at our order status page.

You may wish to track your order at our order status page.

Note: Tracking information may take 24-48 hours to update.

Once shipped, we are unable to change the delivery address. If the address is incorrect, the parcel may be returned and you will be responsible for both original and return shipping charges.

Please double check your address before placing an order – especially the country field (eg. Austria vs Australia). To update saved addresses, log in and edit them in your Address Book.

If no one is available at the time of delivery, the courier will attempt to re-deliver the parcel once again.

PEDRO ships from Singapore to selected countries in Asia, Europe, the Middle East, North American and Oceania.

Note: For Cambodia and Pakistan, please shop via their local online stores.
Deliveries must be to a local address corresponding to the destination.

We do not ship to: PO boxes, military or protected areas

Deliveries to hotels are accepted but only to the reception. PEDRO is not responsible for any loss after delivery is accepted by hotel staff.

PEDROSHOES.COM absorbs all duties and taxes for purchases made on our website. Please note that for any returns, all taxes and/or duties imposed by customs authorities will be borne by the customer. Should the returned item(s) be assessed as not being in their original condition, PEDROSHOES.COM reserves the right to return the item(s) to the customer at their own cost.

Tax refunds are not available for purchases made on PEDROSHOES.COM.

Once your order is successfully placed, you will receive an Order Confirmation email with your order details. Please note that this may take some time as your payment may be undergoing payment review.

Kindly check your spam or junk folder or contact the customer service team for assistance.

Orders cannot be amended once placed. However, there is an option to self-cancel your order within:

60 minutes for Standard Delivery
15 minutes for Express Delivery

Please visit our order status page to proceed.

After the grace period, the order will be processed. If you change your mind later, eligible items can be returned in line with our Return Policy.

You may wish to track your order at our order status page.

Order Status Guide

If your order shows as cancelled but you have been charged, please contact our Customer Care Team with the follow details:

• Order number
• Mode of payment
• Screenshot of your bank statement showing the transaction (please ensure all personal details are appropriately redacted)

If the cancellation was due to an online security review, a refund will be issued to original payment method within 14 business days.

All orders will be fulfilled based on available stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s). Item(s) not included will be refunded accordingly.

Please contact our Customer Care Team with the following:

• Order number
• Images showing the item and the affected area (close up, top view and outsole)
• A brief description of the problem

Do not discard the item, as it may need to be returned.

If a wrong item was received, please submit a Return Request online within 30 days of delivery. If the correct item is in stock, we will send a replacement. Otherwise, a refund may be offered at our discretion.

Online Security Fraud screening is PEDROSHOES.COM initiative as preventive measure against credit card and PayPal fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings.

PEDROSHOES.COM takes card holder security seriously and has an established online security process developed in line with best practices in the industry. This security process is necessary to protect the interest of credit cardholders whose accounts may have been compromised, and PEDROSHOES.COM as the e-commerce merchant.

For your safety, PEDROSHOES.COM advises that you never send anyone your entire credit card number. We strongly recommend you to cover all digits of the credit card number except for the first 6 and the last 4 digits.

In the event where the documents are submitted without covering of the sensitive information as suggested above, PEDROSHOES.COM will not be held responsible for any possible complications.

All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent. For further details, please read PEDRO’s Privacy Policy.

Online Security verification is ideally done for one-time verification purpose only. To ensure that you do not experience any delay to your order due to Online Security checks, we recommend you to use the same credit card for your future purchases.

Subjected to the date of your response to the Online Security email and the validity of the submitted documents, your orders may or may not experience delivery delays. Please note that once your documents have been verified as valid, we will process the order at the soonest.

Failure to respond to the Online Security verification email within the timeline given will result to automatic order cancellation and the amount will be refunded back to your original mode of payment.

PEDROSHOES.COM takes a number of steps to ensure that our website is safe for use from malicious activity and the transactions performed are secure.

All information input by you and transmitted to PEDROSHOES.COM is protected by an encryption using Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid the decoding of your information by anyone other than PEDROSHOES.COM. Further, we strongly advise all users to take certain steps to ensure the safety and security in your use of PEDROSHOES.COM.

Some measures we recommend include:

• Avoid using a public computer or terminal to sign in to your account
• Create and use a password that is not easily guessed
• Keep your passwords private
• Change your password frequently
• Avoid using the same password for multiple purposes
• Avoid saving your password in the browser
• Clear your browser history, cookies, caches and saved passwords every time after using the browser
• Be wary of unsolicited emails and telephone contacts, such as those purported to be from PEDROSHOES.COM requesting you to update your account.

In the event that you receive an unsolicited email or telephone call from us, please write in to customers@pedroshoes.com to verify that it is indeed from us.

We may offer special promotions, limited-time offers, and exclusive online deals from time to time. Promotional codes or vouchers may also be issued for use on future purchases.

Please note that price adjustments will not be provided for prior purchases or previous promotions.

Only one promo code may be applied per order. If your promo code is not working, please ensure that it is valid, has not been previously used, and has not expired.

You may also refer to the Terms & Conditions stated on our Promotions page for more details. If you require further assistance, please contact our Customer Care team.

Promotions cannot be exchanged for cash or vouchers and are valid only on PEDROSHOES.COM unless otherwise stated. No price adjustments will be made for past purchases.

Orders cannot be changed or cancelled after:

1 hour for standard delivery orders
15 minutes for express delivery orders

PEDROSHOES.COM reserves the right to modify or terminate promotions at any time without prior notice. In the event of a dispute, PEDROSHOES.COM’s decision shall be final.

Expired promotions cannot be extended due to system limitations.

Promotions on PEDROSHOES.COM and in PEDRO retail boutiques may differ. Some online offers may be exclusive to the website.