Customer Care

Payment


 

We accept payment via MasterCard, Visa, American Express and Paypal.

We accept Australian dollar, Hong Kong dollar, Malaysian Ringgit, New Taiwan dollar, Sterling Pound, United States dollar, South Korean Won and Singapore dollar.

You will be charged in the default currency of the delivery destination which you have selected to ship your order to.

PEDROSHOES.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

We have security measures in place to safeguard your payment details. All credit card information are securely encrypted and stored with our payment gateway Cybersource, a subsidiary company of VISA Inc. This gives a second layer of protection for customers’ credit card information.

PEDROSHOES.COM is fully PCI (Payment Card Industry Data Security Standard) compliant with sophisticated fraud prevention tools, as well as experienced fraud prevention specialists screening our daily transactions. You also have the option to remove any stored credit cards in ‘My Saved Cards’ under ‘My Account Overview’.

PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via www.paypal.com

Payment authorisation is confirmation of a cashless payment given during a payment transaction. It may involve the customer entering a PIN in a card transaction. All payments are authorised and captured once your order has been placed.

If you payment has been declined, do kindly place a new order. We are not able to reinstate an order once the payment has been declined.

To ensure a smooth shopping experience, do confirm that the card details such as CVV code and OTP code has been entered correctly during checkout. On occasions, the financial institution may had declined your payment, do contact your bank directly to verify. Alternatively, you may try paying with another card.

If similar issues still persists after you have tried on the above suggestions, please contact our Customer Care team for further assistance.

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously).

Please note that although there are two records, there is only one single charge. For further clarification, please contact your financial institution.

PEDROSHOES.COM are based in Singapore. Your issuing bank may impose small administrative charges for overseas usage. For further clarification, please contact your financial institution.



SECURITY

Online Security Fraud screening is PEDROSHOES.COM initiative as preventive measure against credit card and PayPal fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings.

PEDROSHOES.COM takes card holder security seriously and has an established online security process developed in line with best practices in the industry. This security process is necessary to protect the interest of credit cardholders whose accounts may have been compromised, and PEDROSHOES.COM as the e-commerce merchant.

For your safety, PEDROSHOES.COM advises that you never send anyone your entire credit card number. We strongly recommend you to cover all digits of the credit card number except for the first 6 and the last 4 digits.

In the event where the documents are submitted without covering of the sensitive information as suggested above, PEDROSHOES.COM will not be held responsible for any possible complications.

All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent. For further details, please read PEDRO’s Privacy Policy.

Online Security verification is ideally done for one-time verification purpose only. To ensure that you do not experience any delay to your order due to Online Security checks, we recommend you to use the same credit card for your future purchases.

Subjected to the date of your response to the Online Security email and the validity of the submitted documents, your orders may or may not experience delivery delays. Please note that once your documents have been verified as valid, we will process the order at the soonest.

Failure to respond to the Online Security verification email within the timeline given will result to automatic order cancellation and the amount will be refunded back to your original mode of payment.

PEDROSHOES.COM takes a number of steps to ensure that our website is safe for use from malicious activity and the transactions performed are secure.

All information input by you and transmitted to PEDROSHOES.COM is protected by an encryption using Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid the decoding of your information by anyone other than PEDROSHOES.COM. Further, we strongly advise all users to take certain steps to ensure the safety and security in your use of PEDROSHOES.COM. Some measures we recommend include:
• Avoid using a public computer or terminal to sign in to your account
• Create and use a password that is not easily guessed
• Keep your passwords private
• Change your password frequently
• Avoid using the same password for multiple purposes
• Avoid saving your password in the browser
• Clear your browser history, cookies, caches and saved passwords every time after using the browser
• Be wary of unsolicited emails and telephone contacts, such as those purported to be from PEDROSHOES.COM requesting you to update your account.

In the event that you receive an unsolicited email or telephone call from us, please call + (65) 6488 3688 or write in to customers@pedroshoes.com to verify that it is indeed from us.

 

Need Help?

Contact our customer service team for assistance.

      Phone

+65 6488 3688 (temporary unavailable)

      Email

customers@pedroshoes.com

Customer Service operating hours :
Monday - Friday 0900 to 1800 (GMT +8).
Closed on Saturday Sunday and Public Holidays.