Customer Care

Products & Pricing


 

Authentic PEDRO products are available at our PEDRO retail boutiques. To locate a PEDRO boutique near you, click here.

Our products are also available via our official online stores: Australia, Cambodia*, China*, Hong Kong, Indonesia*, Macau, Malaysia, Singapore, South Korea, Taiwan, United Kingdom and United States of America

Online Store- Cambodia
Online Store- China
Online Store- Indonesia

PEDRO does not offer merchandise for sale through individuals, unauthorised retail locations, Internet auctions, online forums, social media platforms and any other online retailers besides those mentioned above.

If you buy a PEDRO product through an unauthorised dealer, you could be purchasing a counterfeit item which may differ from what was advertised and delivered to you. As a result, you will not enjoy the high-quality standards embodied in the PEDRO brand as well as the benefit of our after-sales service. Counterfeit products do not undergo our inspection or testing processes.

PEDRO anti-counterfeiting efforts
We protect and enforce our intellectual property rights rigorously. We cooperate with law enforcement agencies, government bodies, customs authorities and third party platforms to stop the manufacture, shipment and sales of counterfeit PEDRO products. We also work with domain name registrars to take down fraudulent websites.

You may contact us at customers@pedroshoes.com to report any suspected counterfeit products or fake websites.

Please provide us with as much information as possible, including:

1. Location
2. Number of products offered
3. Type/style of products offered

On PEDROSHOES.COM, new arrivals will be introduced on a weekly basis.

If the item you’re looking for is out of stock online, we can check for its availability in our physical stores, provided it’s not an Online Exclusive. Please contact us at customers@pedroshoes.com or on live chat for further assistance.

Our products are restocked regularly, depending on stock availability and demand. You can find them in our Back In Stock page under WOMEN and MEN menu.

Our Online store offers a wider range of products as compared to our Retail boutiques. Selected items may not be available in the Retail boutiques or may only be available in selected boutiques.

*Refer here to find PEDRO retail boutiques near you.

To help you find your most suitable size, we recommend that you refer to our Size Guide to help you choose the most suitable sizes for your products. You may also find the Size Guide available on each of our product page beside ‘Select Size’ option.

PEDRO currently does not provide customisation service.

Our products are made of genuine leather; synthetic fabrics and materials; and metallic accessories which can react to humidity, salt and atmospheric agents. This may cause irreversible wear and tear, so we recommend you to keep your item(s) dry.

Overexposure to light and heat; direct contact with rain; oil and grease (makeup); alcohol (perfume, solvents); and other abrasive products or excessive friction, should be avoided as colour fading may occur. Care should be taken when wearing lightly-coloured garments and/or when storing products with different colours together as the colours may transfer onto each other.

To keep your shoes, bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective bag in a clean, cool and dry place.

All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.

Click here for a comprehensive material care guide with detailed instructions on how to care for your PEDRO product(s).

Any form of price adjustment to orders is not applicable.

 

Need Help?

Contact our customer service team for assistance.

      Phone

+65 6488 3688 (temporary unavailable)

      Email

customers@pedroshoes.com

Customer Service operating hours :
Monday - Friday 0900 to 1800 (GMT +8).
Closed on Saturday Sunday and Public Holidays.