TERMS AND CONDITIONS

GENERAL TRANSACTION TERMS

Return and Refund Policy Customers can initiate warranty services when using the services of the website https://www.pedroshoes.com/vn. Warranty Procedure: When requiring warranty or service support, customers will contact our service and support centers. Our customer care staff will advise and assist customers in the warranty process and service support. Upon receiving the warranty information requested by the customer, the technical department of https://www.pedroshoes.com/vn will provide assistance in resolving the issue within 24 hours via phone, email, or direct support through TeamViewer. We will proceed with the necessary steps to assess service quality and proceed with warranty or refund as per the customer's request. We will refund the customer in the manner they made the payment:

If the customer paid via bank transfer, we will refund to the account used for payment, equal to the amount of the purchased service.
If the customer paid in person, we suggest the customer visit the company to receive the refund (Our support staff will contact the customer to schedule an appointment)

1. Quality & Inspection & Policy

1.1 (Is there an inspection policy, and if so, what is it?)

1.1.1 To ensure consumer rights and improve post-sales service quality, https://www.pedroshoes.com/vn supports customers in exchanging for new products or returning products for a refund (excluding shipping or delivery fees, if any).

2. Return Policy

2.1 Incorrect product type or model delivered as per the customer's order.

2.1.1 Insufficient quantity, incomplete set as specified in the order.

2.1.2 External damage such as peeling, breakage occurring during transportation, etc.

2.2 Not meeting quality standards such as expiration, out of warranty, non-operational. Objective damage within the warranty period as specified by the supplier, manufacturer, etc. The maximum time to resolve returns is within 24 hours from the confirmation with the customer. Receive all products + accessories + relevant documents. Note: Keep all documents for transactions with https://www.pedroshoes.com/vn staff for cross-checking when necessary. Keep the product in new condition 100% as originally to be eligible for the 7-day return policy.

2.3 Customers are advised to check the goods and sign for the condition with https://www.pedroshoes.com/vn staff immediately upon receipt. In case of any of the above situations, customers can directly exchange with https://www.pedroshoes.com/vn staff or provide feedback to us within 24 hours via the Customer Care Hotline: 1900 252 538
** Note: Keep all documents for transactions with https://www.pedroshoes.com/vn staff for cross-checking when necessary.

2.4 Keep the product in new condition 100% as originally to be eligible for the 7-day return policy. https://www.pedroshoes.com/vn will not accept returns/exchanges when:

2.5 Devices or products are worn out, dismantled, broken, missing packaging, or incomplete accessories.

2.6 Products are scratched, dirty, yellowed, or have chip burns (products must be 100% intact according to the manufacturer's standards).

2.7 Customers want to change the type, model without prior notice.

2.8 Customers cause external damage, such as torn packaging, peeling, breakage, etc.

2.9 Customers operate incorrectly, causing damage to the goods.

2.10 Customers do not comply with the requirements to enjoy the warranty policy (e.g., not sending the warranty form to the specified location within the stipulated time, if any).

2.11 Customers have checked and signed for the product condition but do not provide feedback within 24 hours from the time of receiving the goods.

Note: Exchange and repair will be carried out according to the regulations of the supplier, manufacturer, or authorized warranty provider. For any questions or complaints regarding return and warranty issues, customers please contact the hotline 1900 252 538 for the best support. We sincerely thank you for your trust and cooperation.

3. Warranty Policy (for accessory products)

We sincerely thank our customers for trusting and using the products and services provided by our company. We kindly ask our customers to adhere to the following warranty policies so that we can serve you better while ensuring your future rights.

4. Warranty Policy for Distributors

4.1. Conditions for Warranty

Free replacement of equivalent components, in accordance with the correct type and genuine components.
Products that are determined to be damaged due to technical faults from the manufacturer for each brand.
Products still within the warranty period, with complete and clear information such as serial number, machine type, brand, without any alterations or changes by individuals or entities not designated by the company.
Products not falling under the cases of warranty rejection.
Location for warranty product reception at the main headquarters: 189 - 197 Duong Ba Trac, Ward 1, District 8, Ho Chi Minh City, Vietnam.

4.2 Cases Not Eligible for Warranty

Torn labels, erased labels, alterations, or overlaid with other labels, unclear date, signs of interference, unauthorized repairs. Counterfeit labels, lacking labels issued by https://www.pedroshoes.com/vn.
Products damaged due to natural disasters, fires, explosions, water infiltration, rust, insect damage.
Products damaged by users, such as deformation, breakage, scratches.

Last updated 17 January 2024