PEDRO may revise and/or amend and/or supplement this Policy at its discretion from time to time. Such changes will be published on our website. You are advised to check periodically to ensure that you are aware of any changes. To the fullest extent permissible under relevant laws, you agree to be bound by the prevailing terms of this Policy.
1.2 For the purposes of this Policy, “personal data” shall have the same meaning as set out in the Act, being data, whether true or not, about an individual customer who can be identified from that data; or from that data and other information to which an organisation has or is likely to have access. Such personal data includes those which are already in possession by PEDRO or that which shall be collected by PEDRO in the future.
2.2 The DPO may be contacted at:
Data Protection Officer
PEDRO GROUP PTE LTD
6 Tai Seng Link, Charles & Keith Group Headquarters, Level 8
b. automatically, when you visit our website, using technologies such as cookies;
c. during recording of calls made when you contact our customer service hotline, which may be recorded for training, quality control, business and/or other lawful purposes;
d. through close circuit television recordings when you visit our physical stores or premises;
e. we obtain it from other entities within PEDRO and/or;
f. we collect it by other lawful means.
3.3. You warrant and represent to PEDRO that personal data which you disclose, provide or volunteer to PEDRO, or to any entity that subsequently provides it to PEDRO, is accurate and complete.
3.4. If you disclose, provide or volunteer the personal data of another person to PEDRO, you warrant and represent to PEDRO that you have been authorised by such other person to disclose such personal data to us, and that such personal data is accurate and complete.
b. to provide the Services to you;
c. to create, provide, maintain and operate your membership account with us;
d. to respond and deal with enquires or complaints and for other after-sales activities;
e. to generate bills, facilitate the payment of bills, manage accounts and debt-recovery functions;
f. to carry out credit checks and for evaluation of creditworthiness;
g. to manage, develop and improve our business and operations to serve you better;
h. to carry out contests and lucky draws;
i. to carry out market research and customer surveys and performing of analytics;
j. to inform you of our latest marketing updates and promotions;
k. to conduct investigations or take actions in relation to bad debts, crime and fraud prevention, detection or prosecution, risk management, or to prevent you or PEDRO from harm, illegal or unlawful activities;
l. to conduct investigations or take action in relation to any violation of our term and conditions for Services;
m. to establish, exercise or defend PEDRO’s legal rights;
n. in connection with any legal proceedings or prospective legal proceedings;
o. in applications for employment with us;
p. to third parties who perform Services on our behalf, but only to the extent necessary for the Services to be performed;
q. to protect and maintain the personal data, and to have access to it including for the updating of personal data;
r. to comply with legal and regulatory requirements and all relevant laws; and
s. any other purpose reasonably related to the above specified purposes.
b. banks, credit card companies and payment vendors for the processing of payment;
c. courier service companies;
d. public agencies, including without limitation government and law enforcement agencies;
e. professional advisors such as auditors and lawyers; and
f. any data intermediaries.
b. when you are aware or should reasonably be aware of the purposes for which you have provided your personal data to us;
c. it is reasonable for you to have provided the personal data to PEDRO in the circumstances; and
d. in any other circumstances where consent is deemed under the Act.
6.2. Unless permitted by relevant laws, PEDRO will not disclose personal data to other persons or entities for the advertising, promotion or marketing of any third party’s products and services, and PEDRO will not sell for payment your personal data to anyone for any marketing purpose, unless your consent has first been given.
6.3. If your personal data is provided to our third party service providers or data intermediaries, they are only to use your personal data for the purpose(s) for which we have supplied the personal data to them. We will also take reasonable steps to ensure that such organisations to whom we have disclosed your personal data are legally bound to comply with the provisions of the Act.
8.2. If such consent is withdrawn, you acknowledge that PEDRO may no longer be able to provide the Services to you. Accordingly, PEDRO may, insofar as such consent is integral to the provision of the Services, cease to provide the Services to you. Notwithstanding any withdrawal of consent, (a) unless otherwise agreed by PEDRO, you will still be bound by any contract(s) for Services with PEDRO, and should you choose to terminate the relevant contract(s), early termination charges and other charges, penalties or contractual consequences may apply in accordance with the contract(s) or under relevant laws and PEDRO reserves all rights thereof, and (b) PEDRO has the right to terminate the contract(s) in its discretion, without liability to you.
8.3. For further clarification on the implications of withdrawing consent, you may write in to the DP.
8.4. You may write in to our Customer Service at firstname.lastname@example.org to indicate the withdrawal of your consent to receiving marketing communications from PEDRO. You may separately withdraw such consent via the unsubscribe options as stated on the SMS or email marketing message.
8.5. You may also set your browser to warn you when a cookie is being sent or to remove or reject cookies. If you choose to remove or reject cookies, it will affect some features of our Services on our website.
10.2. It is your sole responsibility to inform us when there are any changes to your personal data which has been provided to us, so as to ensure that we have the most current, accurate and complete information.
10.3. If you would like to update us with your updated personal data, please write in to the DPO. Please provide your full name, NRIC number, contact details and any other details required by the DPO. We may take up to thirty (30) working days to process your request.
11.2 We may provide a standard list of possible purposes, third parties or data intermediaries who may have accessed or used your personal data as part of its response to you, and the same shall suffice as performance of PEDRO’s obligations in respect thereof.
11.3 Subject to the Act, PEDRO may not be able to provide access to all of your personal data that we hold. For example, PEDRO may not provide access to your personal data if such provision would reveal the personal data of another person, if such information is subject to legal privilege or if such provision will be contrary to national interest. If access to personal data cannot be provided, where possible, the reasons for denying access will be provided upon your request.
12.2. This Policy only applies to the collection, disclosure and use of personal data by PEDRO. It does not cover third party sites not operated by us, even if such sites are co-branded or licensed to use our logo. PEDRO does not share your personal data with such third party sites. PEDRO is not responsible for the privacy and conduct practices of these third party sites and shall not be held responsible or liable in anyway way for the actions of these third party sites.
12.3. For more information on the Act, or to contact the Personal Data Protection Commission, please visit www.pdpc.gov.sg.