Customer Care

Returns & Refunds


 

We want you to love your PEDRO purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 30 days of receiving your order.

1. Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached

2. A final inspection will be done to ensure all items are in their original condition before processing your returns

3. Returns that do not meet our policy will not be accepted and will be returned to you at your cost

4. If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP

Our return policy is only applicable for any item(s) purchased online and delivered within Singapore. Returns are free* by submitting a Return Request via online, within 30 days from the date of delivery.

Item(s) purchased from physical boutiques are not eligible for return.

If you didn’t receive a Return form or if your item(s) is defective or wrong, email us at customers@pedroshoes.com with the subject title: Return Request – Your Order Number. Our customer service team will assist you with the returns process.

For guest checkouts, kindly email our Customer Service team at customers@pedroshoes.com for assistance on creating a return or exchange request.

Option 1
Return In-Store
Please ensure that the item(s) meet our returns condition before submitting a return request.
 
 
1. Create Return Request
 
Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason, as well as return method "In Store Return".

View our Returns Conditions below.
 
 
 
2. Locate your Nearest Store
 
You may return your item(s) at any of our listed stores.
 
 
 
3. Bring Along
 
Your item(s) and invoice included in the delivery package.
 
 
 
4. Retail Staff Assessment
 
Our retail staff will assess the condition of the item and facilitate the returns process.

You will be notified via email once your return(s) has been processed.
 
Option 1
Return In-Store
Please ensure that the item(s) meet our returns condition before submitting a return request.
 
 
1. Create Return Request
 
Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason, as well as return method "In Store Return".

View our Returns Conditions below.
 
 
 
2. Locate your Nearest Store
 
You may return your item(s) at any of our listed stores.
 
 
 
3. Bring Along
 
Your item(s) and invoice included in the delivery package.
 
 
 
4. Retail Staff Assessment
 
Our retail staff will assess the condition of the item and facilitate the returns process.

You will be notified via email once your return(s) has been processed.
 
Option 2
Free Parcel Pickup Service
Please ensure that the item(s) meet our returns condition before submitting a return request.
 
 
1. Create Return Request
 
Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason, as well as return method "Courier Pick Up“.

View our Returns Conditions below.
 
 
 
2. Arrange for Pickup
 
Selected your preferred date and time slot for the pickup, and submit your return request.
 
 
 
3. Pack Parcel
 
Once the return request is submitted, fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.
 
 
 
You will be notified via email once your return(s) has been processed.
 
Option 2
Free Parcel Pickup Service
Please ensure that the item(s) meet our returns condition before submitting a return request.
 
 
1. Create Return Request
 
Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason, as well as return method "Courier Pick Up“.

View our Returns Conditions below.
 
 
 
2. Arrange for Pickup
 
Selected your preferred date and time slot for the pickup, and submit your return request.
 
 
 
3. Pack Parcel
 
Once the return request is submitted, fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.
 
 
 
You will be notified via email once your return(s) has been processed.
 

You may only exchange any item(s) purchased online and delivered within Singapore at any PEDRO retail store in Singapore. Item(s) exchange are subjected to stock availability at PEDRO retail store.

Exchange is unavailable for online platform, refund will be initiated back to original mode of payment and you may place a new order to avoid missing out the required size or colour of the intended design(s).

Item(s) purchased from physical boutiques are not eligible for exchanges via the online store.

The refund will only be initiated back to your original mode of payment. Our colleagues will only assist to receive the return on behalf of PEDROSHOES.COM. Please submit a return request before heading down to our PEDRO retail stores.

It may take around 5 - 10 working days after the return reaches our Return department. Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. The amount will be refunded back to your original mode of payment.

The exact refund period depends on the bank processing period for the refund to be completed.

To check on your return status, sign in to your account, head to My Account and select View Order Details. Your return status is reflected next to your Return Number.


Status Description
Created Your returns request has been received
Processing We are processing your return(s)
Refunded Your item(s) has been refunded
(actual refund period varies from different bank processing period)
Declined Your return(s) has been declined
Closed Your refund has been completed

Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you. You have the option to claim the returned item from your preferred PEDRO retail boutique in Singapore.

Kindly inform us which retail boutique is convenient for you to collect the item(s). Once the item(s) reaches the retail boutique, the retail associate will give you a call to inform you that the item(s) is ready for collection.

Before creating a return request, please take note of the following:

1. Ensure that the item(s) is brand new (in original condition, original packaging and with the original tags and invoice attached). Returns that do not meet our policy will not be accepted and will be returned to you at your cost.

2. Our returns and exchanges policies do not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. It also does not cover products used in a manner or for a purpose not reasonably contemplated by PEDROSHOES.COM, or previously modified in a manner not authorised by PEDROSHOES.COM.

3. We do not accept ineligible item(s) to be returned. Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you.

4. For hygiene reasons, shoe-care products and socks are not permitted to returns and exchanges.

5. All returns will be refunded via your original mode of payment.

6. Free pick-up return method is only applicable once for each order, subsequent pick-up return request will be chargeable. You may return in store or arrange with your preferred courier service to return the parcel to us.

7. Only the value of the Authorised item(s) will be refunded. All shipping and handling charges are non-refundable.

8. It can take around 5 - 10 working days for the refund to be completed. Please note that refunds to your credit card will depend on the bank processing period.

9. PEDRO reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges. PEDRO’s decisions on returns and exchanges are final.

10. Should there be any dispute in the amount for any return or exchange, refund will be based on merchandise value on sales order.

11. PEDRO makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore.

 

Need Help?

Contact our customer service team for assistance.

      Chat With Us

      Phone

+65 6488 3688 (operating hours only)

      Email

customers@pedroshoes.com

Customer Service operating hours :
Monday - Friday 0900 to 1800 (GMT +8).
Closed on Saturday Sunday and Public Holidays.