Customer Care

Delivery


 


DELIVERY

We currently offer two delivery options in Hong Kong that include duties and taxes and with order tracking services.

Delivery Destination: Hong Kong

Delivery options Rates Delivery time
Standard

Free
(Includes Duties & Taxes, With Tracking)


Within 4 - 6 Working Days
Express

HK$320
(Includes Duties & Taxes, With Tracking)


Within 2 - 4 Working Days

All orders are currently shipped out from Singapore.

Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and Public Holidays in Singapore. Orders placed and confirmed by 0900 hours (GMT+8) will be processed on the same day, while orders placed and confirmed after 0900 (GMT+8) on Friday, Saturday or Sunday will be processed on the next working day.

*Please note that delivery may take longer during sale events.

Date Holiday
1 Jan New Year’s Day
12 - 13 Feb Chinese New Year
2 Apr Good Friday
1 May Labour Day
13 May Hari Raya Puasa
26 May Vesak Day
20 July Hari Raya Haji
9 Aug National Day
4 Nov Deepavali
25 Dec Christmas Day

Deliveries are made Monday through Friday, except for Saturday, Sunday and Public Holidays.

PEDROSHOES.COM is committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.

Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.

To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.

If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
Please contact us at customers@pedroshoes.com for further assistance.

Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of the designated courier company.

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.

If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.

For further assistance, please contact our Customer Care Team.

Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.

Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.

If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.

For Standard delivery, most of our delivery agents will make two attempts to deliver a parcel and they may require a signature upon delivery of parcel however for Express delivery, the parcel will be immediately returned back to us.

It is generally up to the delivery agent’s discretion to determine whether a signature is required.

The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempt(s), the package will be returned to us. You will be responsible to pay for the shipping charges for attempted delivery and the returned shipping charges.

PEDRO ships to the following destinations*:
Australia, Cambodia, China, Indonesia, South Korea, Hong Kong, Macau, Malaysia, Singapore, Taiwan, United Arab Emirates, United Kingdom and United States of America.

*All orders purchased from PEDROSHOES.COM are shipped from Singapore. Except for official online store available for these locations: Cambodia, China and Indonesia

Orders is only valid for delivery within local address corresponding to the destination.

We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception it will be considered as delivered. PEDROSHOES.COM shall not be held responsible for any lost orders after goods have been accepted by reception. We are unable to ship to any PO Box, military or protected areas.

Unfortunately, we do not deliver to destination that are not included in the above list. However, you may wish to subscribe to our newsletter and be informed when online shopping is made available in your location.

Please select your delivery destination from our site selector tool located at the top left hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.

Depending on the item(s) condition during processing, we may make changes to your order and an email will be send to inform you before the parcel is being handed over to our Courier Partner for delivery. Occasionally, if the item’s quantity or sizes exceed the packaging, we may also packed and sent it in separate packages. Do kindly check the invoice that was included in your package.

If there is any missing item(s), please contact our Customer Care team with the order number and the item’s name and article number.



DUTIES & TAX

No, you will not be required to pay for any duties and taxes as the charges will be absorbed by PEDROSHOES.COM.

Should you wish to return your order, you shall be responsible for all taxes and/or duties imposed by the customs authorities for any returns of goods to PEDROSHOES.COM. Should the returned item(s) be deemed not to be in its original condition, PEDROSHOES.COM reserves all rights to return the item(s) back to you at your cost.

We do not provide tax refund for purchases made at PEDROSHOES.COM

 

Need Help?

Contact our customer service team for assistance.

      Phone

+65 6488 3688 (temporary unavailable)

      Email

customers@pedroshoes.com

Customer Service operating hours :
Monday - Friday 0900 to 1800 (GMT +8).
Closed on Saturday Sunday and Public Holidays.