Customer Care



On some occasions, PEDROSHOES.COM may introduce special promotions on the website, with a limited time offer or while stock last basis. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders or once an order has been placed.

Only one promo code can be applied on an order at any point of time.

Please check that the promo code is still valid, not applied previously and not expired, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact our Customer Care team.

Yes, promotions are not exchangeable for cash, voucher or in any other form. Promotions are valid at PEDRO online store only unless otherwise stated. No adjustment is allowed on previous purchases. No cancellation or changes can be made to a standard delivery order after 1 hour from the time that order has been placed, and 15 minutes from the time that order has been placed for express delivery order.

PEDROSHOES.COM reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, PEDROSHOES.COM’s decision is final.

All promotions on the website are subjected to terms and conditions. Due to system restriction, PEDROSHOES.COM are unable to extend or allow extension on promotion that has expired.

PEDROSHOES.COM and PEDRO retail boutiques might have similar promotions, which may not be identical and on some occasions, PEDROSHOES.COM may run exclusive online promotions that are not available in retail stores for a very limited period only. For further enquiries, please feel free to check with our Customer Care team at PEDROSHOES.COM or approach our colleagues at any of the retail boutique near you.


Need Help?

Contact our customer service team for assistance.


+65 6488 3688 (temporary unavailable)


Customer Service operating hours :
Monday - Friday 0900 to 1800 (GMT +8).
Closed on Saturday Sunday and Public Holidays.