We accept payment via MasterCard, Visa, American Express, Paypal, Shopback, PayNow, Shopee Pay, GrabPay, Apple Pay, Google Pay and Atome

We accept Australian dollar, Canadian dollar, Euro dollar, Hong Kong SAR dollar, Malaysian Ringgit, New Taiwan dollar, New Zealand Dollar, Omani Rial, Pakistani Rupee, Philippine Pesos, Sterling Pound, United Arab Emirates Dirham, United States dollar, South Korean Won, Singapore dollar and Thai Baht.

You will be charged in the default currency of the delivery destination which you have selected to ship your order.

PEDROSHOES.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

We have security measures in place to safeguard your payment details. All credit card information are securely encrypted and stored with our payment gateway Cybersource, a subsidiary company of VISA Inc. This gives a second layer of protection for customers’ credit card information.

PEDROSHOES.COM is fully PCI (Payment Card Industry Data Security Standard) compliant with sophisticated fraud prevention tools, as well as experienced fraud prevention specialists screening our daily transactions. You also have the option to remove any stored credit cards in ‘My Saved Cards’ under ‘My Account Overview’.

Payment authorisation is confirmation of a cashless payment given during a payment transaction. It may involve the customer entering a PIN in a card transaction. All payments are authorised and captured once your order has been placed.

If your payment is declined, kindly place a new order as we cannot reinstate declined transaction. Verify that your card details, CVV and OTP are correct. If the issue continues, contact your bank or use an alternative payment method.

If your payment has been deducted but you have not received an order confirmation email within the expected time, kindly contact our Customer Care Team with the following details for assistance:

• Order Number (if available)
• Full Name
• Email address used for the order
• A screenshot of the payment transaction from your account (Please ensure all personal details are appropriately redacted)

Providing this information will help us find your order and resolve the matter swiftly.

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously).

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously).

Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.

We want you to love your PEDRO purchase. If you’re not satisfied, you may return your item(s) within 30 days of receiving your order.

Return Conditions:

1. Item(s) must be in original condition with tags, packaging and labels intact
2. A final inspection will be done before your return is accepted
3. Returns that don’t meet our policy will be sent back at your cost.
4. If your return affects a Gift With Purchase promotion, the GWP must also be returned. Otherwise, its market value will be charged

Exchange Policy:

Exchanges are not available for online purchases. Please submit a return for a refund and place a new order for the desired item

Exchanges are subject to in-store stock availability. Items purchased in-store are not eligible for exchange via the online store

Returns are free for online purchases. Submit a return request within 30 days of delivery. Items purchased in physical stores are not eligible for returns.

If you received a wrong or defective item or checked out as a guest, please contact us at customers@pedroshoes.com with the Subject: Return Request - ( Your Order Number )

Option 1 Return In-Store
Please ensure that the item(s) meet our returns condition before submitting a return request.
1. Create Return Request Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason, as well as return method "In Store Return". View our Returns Conditions below.	2. Locate your Nearest Store You may return your item(s) at any of our listed stores.	3. Bring Along Your item(s) and invoice included in the delivery package.	4. Retail Staff Assessment Our retail staff will assess the condition of the item and facilitate the returns process. You will be notified via email once your return(s) has been processed.

Option 2 Return In-Store
Please ensure that the item(s) meet our returns condition before submitting a return request.
1. Create Return Request Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason, as well as return method "Courier Pick Up". View our Returns Conditions below.	2. Arrange for Pickup Selected your preferred date and time slot for the pickup, and submit your return request.	3. Pack Parcel Once the return request is submitted, fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.	You will be notified via email once your return(s) has been processed.

Once your returned item(s) have been received by our Returns Department and have passed the quality inspection, your refund will be processed to your original payment method within 5–10 working days.

Please note that the exact refund period varies and depends on your bank’s processing period.

If you return your item(s) at one of our retail stores, our staff will assist you with the return process. However, refunds are not issued in-store. The refund will be processed online after your return request has been submitted and approved.

Head on over to the sign in page and fill in your particulars under Create An Account.

1. Head to the sign in page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
2. To change your password, sign into your account, head to My Account and then to My Profile page.

If you haven’t received the password reset email, please check your spam or junk folder as the email may have been filtered. Ensure that the email address entered is correct and registered with us.

If you still haven't received the email after trying the above, please contact our Customer Service Team for further assistance.

You can update your contact number, address, and name directly through your account.

If you need to update your email address, please reach out to our Customer Service team at customers@pedroshoes.com and we’ll be happy to assist you.

You are welcome to shop as a guest. Please note that your order history and details will not be stored.

We highly recommend creating an account to enjoy benefits such as saving your payment and shipping details for faster checkout, view all past purchases and easily manage returns.

1. To join us as a member, all you need to do is to make a purchase at either PEDROSHOES.COM (Singapore site) with a registered account or at one of our PEDRO retail stores in Singapore.
2. You are entitled to a Silver membership if you purchase anything below S$250. If you purchase S$250 and above of PEDRO products in a single receipt, you are entitled to a Platinum membership.
3. For a Silver member to become a Platinum member, you can either make a one-time purchase of S$250 and above, or accumulate purchases up to a total value of S$500 within a year. You can make your purchases either in-store or online to be eligible for this upgrade. Your transition from Silver to Platinum membership will be automatically activated.

Your membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by PEDRO. PEDRO reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of PEDRO shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.

Once you become a PEDRO privilege member, you will automatically enjoy the privileges at your next purchase when you shop with your online account at PEDROSHOES.com (Singapore site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges when you shop at both PEDRO stores in Singapore and online at PEDROSHOES.COM (Singapore deliveries only)

If you have not received a confirmation notification email after 7 working days, please contact our customer service department at customers@pedroshoes.com for further assistance.

The member privileges will not be available until a confirmation email has been sent to your registered email address, to inform you about your membership status before you may enjoy your privileges.

Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through PEDRO Singapore retail stores and online at PEDROSHOES.com (Singapore site) are valid only for purchases made within Singapore.

Selected promo codes can be used for both online & in-store purchases. Usage of the promocode will be stated in the email. For online, use your promo code at the checkout page and make sure you’ve signed into your account when making your online purchase. You can flash your email in store for any assistance.

No, your privilege membership will not expire.

1. PEDRO reserves the right to amend the Terms & Conditions of its loyalty programme without prior notice.
2. Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through PEDRO Singapore retail stores and online at PEDROSHOES.com (Singapore site) are valid only for purchases made within Singapore.
3. Membership is non-transferable and valid only for the registered customer.
4. Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.
5. PEDRO reserves the right to suspend membership account and/or perks associated, should account be identified as a duplicated account, or suspected of use for commercial purposes without prior notification.
6. Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by PEDRO.
7. The decision of PEDRO shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
8. Refer to Terms of Use for more information.

All orders are currently shipped out from Singapore.

Orders placed and confirmed by 0900 hours (GMT+8) will be processed on the same day. Orders placed and confirmed after 0900 (GMT+8) on Friday, Saturday, or Sunday will be processed on the next working day.

Working days refer to Mondays to Fridays, excluding Saturdays, Sundays, and Public Holidays in Singapore.

*Please note that delivery may take longer during sale events.

Deliveries are made from Monday to Friday, excluding weekends and Public Holidays.

Delivery dates are estimates and may be affected by customs checks, payment verification, or stock availability.

If your order is delayed, you may track it via our order status page.

You may track your order via our order status page.

Note: Tracking information may take 24–48 hours to update.

Once shipped, we are unable to change the delivery address. If the address is incorrect, the parcel may be returned and you will be responsible for both the original and return shipping charges.

Please double-check your address before placing an order, especially the country field (e.g., Austria vs Australia). To update saved addresses, log in and edit them in your Address Book.

If no one is available at the time of delivery, the courier will attempt to re-deliver the parcel once more.

PEDRO ships from Singapore to selected countries in Asia, Europe, the Middle East, North America, and Oceania.

For Cambodia and Pakistan, please shop via their respective local online stores. Deliveries must be made to a local address corresponding to the destination country.

We do not ship to PO boxes, military, or protected areas. In Singapore, we are unable to deliver to certain restricted areas such as Changi Airport, Jurong Island, MINDEF COMCEN, and PSA Terminal Wharves (Tanjong Pagar, Pasir Panjang, Sembawang).

Deliveries to hotels are accepted but only to the reception. PEDRO is not responsible for any loss after delivery is accepted by hotel staff.

All Singapore deliveries include local sales tax, which is automatically applied at checkout in accordance with Singapore regulations. You will not incur additional duties, taxes, or hidden charges upon delivery.

Tax refunds are not available for purchases made on PEDROSHOES.COM.

Once your order is successfully placed, you will receive an Order Confirmation email with your order details. Please note that this may take some time if your payment is undergoing review.

If you do not receive the email, kindly check your spam or junk folder, or contact our Customer Care Team for assistance.

Orders cannot be amended once placed. However, you may self-cancel your order within:

60 minutes for Standard Delivery
15 minutes for Express Delivery

Please visit our order status page to proceed.

After the grace period, the order will be processed. If you change your mind later, eligible items may be returned in accordance with our Return Policy.

You may track your order via our order status page.

Order Status Guide:

If your order shows as cancelled but you have been charged, please contact our Customer Care Team with the following details:

• Order number
• Mode of payment
• Screenshot of your bank statement showing the transaction (please ensure all personal details are appropriately redacted)

If the cancellation was due to an online security review, a refund will be issued to the original payment method within 14 business days.

All orders are fulfilled based on available stock. If a product does not pass our quality checks or is out of stock, your order will be processed with the remaining item(s). Unavailable item(s) will be refunded accordingly.

Please contact our Customer Care Team with the following:

• Order number
• Images showing the item and the affected area (close-up, top view, and outsole)
• A brief description of the issue

Please do not discard the item, as it may need to be returned.

If you received an incorrect item, submit a Return Request online within 30 days of delivery. If the correct item is in stock, we will send a replacement. Otherwise, a refund may be offered at our discretion.

Online Security Fraud Screening is a PEDROSHOES.COM initiative implemented as a preventive measure against credit card and PayPal fraud transactions. It aims to protect customers from unauthorized and fraudulent activity.

PEDROSHOES.COM takes cardholder security seriously and has established an online security process developed in line with industry best practices.

This process is necessary to protect the interests of credit cardholders whose accounts may have been compromised, as well as PEDROSHOES.COM as the e-commerce merchant.

For your safety, PEDROSHOES.COM advises that you never send your full credit card number to anyone. We strongly recommend covering all digits except for the first six and the last four digits.

If documents are submitted without masking sensitive information as advised, PEDROSHOES.COM will not be held responsible for any resulting complications.

All information submitted by customers is kept secure and confidential. Only limited and authorized personnel have access to such information.

We do not share, rent, or sell your personal information without your consent. For more details, please refer to PEDRO’s Privacy Policy.

Online Security verification is generally conducted as a one-time verification process.

To minimize potential delays due to additional checks, we recommend using the same credit card for future purchases.

Delivery timelines may be affected depending on when you respond to the Online Security email and the validity of the submitted documents.

Once your documents have been verified as valid, we will process your order as soon as possible.

If you do not respond to the Online Security verification email within the specified timeframe, your order will be automatically cancelled and the amount will be refunded to your original mode of payment.

PEDROSHOES.COM takes multiple measures to ensure that our website is secure and protected from malicious activity.

All information you enter and transmit is protected by Secure Sockets Layer (SSL) encryption. SSL encrypts your order information before transmission, preventing unauthorized parties from decoding your data.

We strongly advise users to follow these additional safety practices:

• Avoid using public computers or terminals to sign in to your account.
• Create a strong password that is not easily guessed.
• Keep your passwords confidential.
• Change your password regularly.
• Avoid using the same password across multiple services.
• Do not save passwords in your browser.
• Clear your browser history, cookies, cache, and saved passwords after use.
• Be cautious of unsolicited emails or phone calls claiming to be from PEDROSHOES.COM requesting account updates.

If you receive a suspicious email or call, please contact customers@pedroshoes.com to verify its authenticity.

We periodically offer special promotions, limited-time offers, and exclusive online deals. Promotional codes or vouchers may also be issued for future purchases.

Please note that price adjustments are not available for prior purchases or previous promotions.

Only one promo code may be applied per order.

If your promo code is not working, please ensure that it is valid, has not been previously used, and has not expired.

You may also refer to the Terms & Conditions on our Promotions page for further details. If you require additional assistance, please contact our Customer Care Team.

Promotions cannot be exchanged for cash or vouchers and are valid only on PEDROSHOES.COM unless otherwise stated. No price adjustments will be made for past purchases.

Orders cannot be changed or cancelled after:

1 hour for Standard Delivery orders
15 minutes for Express Delivery orders

PEDROSHOES.COM reserves the right to modify or terminate promotions at any time without prior notice. In the event of a dispute, PEDROSHOES.COM’s decision shall be final.

Expired promotions cannot be extended due to system limitations.

Promotions on PEDROSHOES.COM and in PEDRO retail boutiques may differ. Certain online offers may be exclusive to the website.