Products & Pricing

Authentic PEDRO products are available at our PEDRO retail boutiques. To locate a PEDRO boutique near you, click here.

Our products are also available via our official online stores:

We protect and enforce our intellectual property rights rigorously. We actively cooperate with law enforcement agencies, customs authorities, and third-party platforms to immediately stop the manufacture, shipment, and sales of counterfeit PEDRO products. We also work with domain name registrars to take down fraudulent websites.

You may contact us at customers@pedroshoes.com to report any suspected counterfeit products or fake websites.

Please provide us with as much information as possible, including:

• Location of the seller or website
• Number of products offered
• Type/style of products offered
• Attach screenshots and share any relevant links

We strongly advise to purchase item from our official site at PEDROSHOES.COM. By doing so, you can be confident in the authenticity and customer support that we offer.

We take such incidents very seriously and recommend taking the following steps to resolve this:

• Contact Your Bank/Card Issuer: Immediately inform your bank or card issuer about the unauthorized charge. They can guide you through the process of disputing the transaction and potentially reversing the charge.
• Report the Scam: File a complaint with local consumer protection authorities in your country and any relevant online fraud reporting agencies.
• Monitor Your Accounts: Keep a close watch on your bank statements and credit card transactions for any further unauthorized activities

If you need help identifying whether a website is official, feel free to reach out to our Customer Service Team.

Our Online store offers a wider range of products as compared to our Retail boutiques. Selected items may not be available in the Retail boutiques or may only be available in selected boutiques.

*Click here to find PEDRO retail boutiques near you.

On PEDROSHOES.COM, new arrivals will be introduced on a weekly basis.

WOMEN'S NEW ARRIVALS
MEN'S NEW ARRIVALS

If the item you’re looking for is out of stock online, we can check for its availability in our physical stores, provided it’s not an Online Exclusive. Please contact us at customers@pedroshoes.com or on live chat for further assistance.

Our products are restocked regularly, depending on stock availability and demand.

PEDRO currently does not provide customisation service.

To help you find your most suitable size, we recommend that you refer to our Size Guide. Please note that our sizes do not come in half sizes. You can find the Size Guide available on each product page beside the ‘Select Size’ option to help you choose the best fit.

We strive to provide accurate product images and descriptions. However, due to screen settings and lighting, colours may slightly vary. Kindly refer to product details for precise information.

Repair services are only available at PEDRO retail stores in Singapore. We will do our best to repair the faulty item, depending on its condition. However, this service is not guaranteed for all types of damages.

Our products are made of genuine leather; synthetic fabrics and materials; and metallic accessories which can react to humidity, salt and atmospheric agents. This may cause irreversible wear and tear, so we recommend you to keep your item(s) dry.

Overexposure to light and heat; direct contact with rain; oil and grease (makeup); alcohol (perfume, solvents); and other abrasive products or excessive friction, should be avoided as colour fading may occur. Care should be taken when wearing lightly-coloured garments and/or when storing products with different colours together as the colours may transfer onto each other.

To keep your shoes, bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective bag in a clean, cool and dry place.

All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.

Any form of price adjustment to orders is not applicable.

Your order will be packed in a black PEDRO delivery package. Please note that paper bags are not included with delivery orders.

Shoes, belts, wallets, and small leather goods will be placed in an individual box. All other products, including handbags, will be securely sealed within the delivery package.